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19 guides available
Pay people you know with confidence
Make everyday digital payments with practical habits that protect your account and help you send to the right person.
Read the guide →Pay safelyA stronger account, a safer payment
A simple security checklist for your banking app, payment app, email, and phone.
Read the guide →Pay safelyPaying someone new? Know your protections.
Choose the payment method for the transaction, especially when buying from an unfamiliar person.
Read the guide →Pay safelyCancellation, refunds, and protection are different
Understand what a payment service can—and cannot—do when something goes wrong.
Read the guide →Scam guideThe payment email that asks you to pay first
Learn the fake payment and business-account upgrade pattern often seen by marketplace sellers.
Read the guide →Scam guideWhen “your bank” asks you to move money
Recognize calls and texts that frame a payment as a way to stop fraud.
Read the guide →Scam guideUnexpected money and a request to send it back
Understand why a separate repayment is different from a bank handling an unexpected transfer.
Read the guide →Scam guideWhen a marketplace deal moves too fast
Spot pressure, off-platform requests, and payment claims before buying or selling.
Read the guide →Get helpIf you just sent money, start here
Calm, practical first steps after a suspected Zelle scam or unauthorized payment.
Read the guide →Get helpWho initiated the payment matters
Understand the distinction between unauthorized transfers and payments you were tricked into sending.
Read the guide →Get helpPrepare a clear bank dispute
Organize your timeline, evidence, and follow-up so the bank can review the facts.
Read the guide →Get helpWhere to report—and what each report does
Find official channels for your bank claim, financial complaint, fraud report, and identity-theft recovery.
Read the guide →Get helpProtect yourself from a second scam
Recognize unsolicited promises to recover money, fake experts, and requests for more payments.
Read the guide →For caregiversSigns someone you care about is being targeted
Recognize the changes in behavior, money, and messages that often appear when a scam is aimed at an older adult.
Read the guide →For caregiversSet up safeguards together, before a scam
Practical protections you can put in place with an older adult while respecting their independence.
Read the guide →For caregiversIf someone you care about already sent money
Support them first, then act quickly: the bank, the National Elder Fraud Hotline, and the right reports.
Read the guide →For businessesAccepting Zelle at your business
What Zelle offers a small business, what it does not, and the account settings worth checking before you rely on it.
Read the guide →For businessesWhen a vendor or “executive” changes payment details
Business email compromise redirects real payments to criminals. A few verification rules stop most attempts.
Read the guide →For businessesOverpayments, refunds, and “send it back” requests
Why a customer who overpays and asks for the difference is a classic scam, and a refund rule that prevents it.
Read the guide →