Independent education & support

Take a breath. Take the next step.

If you have lost money or suspect an unauthorized payment, start with your bank. These guides help you organize what happens next.

If money was just sent, contact your bank immediately. Use your banking app, your bank-issued card, or the official website.

If you just sent money, start here

Calm, practical first steps after a suspected Zelle scam or unauthorized payment.

Understand the distinction between unauthorized transfers and payments you were tricked into sending.

Organize your timeline, evidence, and follow-up so the bank can review the facts.

Find official channels for your bank claim, financial complaint, fraud report, and identity-theft recovery.

Recognize unsolicited promises to recover money, fake experts, and requests for more payments.